Coordinator Patient Access
Core
Patient Access Coordinator serving as a customer service liaison and registration specialist for patients in the Emergency Department.
Role type
Patient Access Coordinator (Registration)
Builds
Patient check-in/check-out workflows and appointment scheduling for the Emergency Department
Domain
Healthcare / Community Health Center
Deliverable
product features
Required skills
Spanish (fluent), English (fluent), customer service, administrative tasks, telephone communication, Electronic Medical Record (Epic) navigation, medical terminology
Preferred skills
Electronic Medical Record (Epic) experience
Responsibilities
Check-out appointments and create follow up visits or recalls; Book, cancel and/or reschedule appointments for walk-in patients; Answer phones; Document telephone encounters and RX refill requests; Navigate and document in the Electronic Medical Record (Epic).