Operations Engineer
Core
Provides technical solutions for complex customer and application issues, managing infrastructure and messaging platforms.
Role type
Senior Operations Engineer (Application/Production Support)
Builds
Messaging application stability, incident resolution, and system optimization for telecom and banking clients.
Domain
Telecommunications, Messaging Infrastructure, Cloud Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Troubleshooting, Root Cause Analysis, Incident Management, Change Management, Capacity Planning, Scripting (Python/Shell), Networking, Database Administration, Application Server Management, Monitoring Tools, ITSM Ticketing Systems
Preferred skills
RHEL, AWS, Kubernetes, Cloud Operations, SMPP, SS7, A2P, P2P, SIP, REST, SOAP, Message Trust, Application Flow Design
Technologies
TCPDUMP, NETSTAT, DNS, Jira, Cloud environments, Relational databases
Responsibilities
Monitor messaging application performance and availability, respond to incidents and alerts, troubleshoot and resolve application issues, deploy updates and patches, maintain operational documentation, participate in on-call rotation, analyze metrics for trends and SLA deviations, conduct User Acceptance Tests, benchmark production performance, and assist in capacity planning.
Seniority
Senior, hands-on IC