Service Team Leader
Core
Plans, directs, and supervises team members in day-to-day store operations, ensuring customer service, sales goals, and store standards are met.
Role type
Service Team Leader (Retail Operations)
Builds
Store departments (e.g., meat, bakery, produce, deli) and customer service areas
Domain
Retail
Deliverable
product features
Required skills
Staffing and hiring, P&L management, shrink control, conflict resolution, financial analysis, mentoring, training delivery, succession planning
Preferred skills
Rotational experience in store departments, customer service experience, suggestive selling
Technologies
None stated
Responsibilities
Supervise team members in daily operations, mentor and coach team members, manage staffing and hiring, ensure customer service standards, maintain store appearance, achieve sales and shrink goals, document disciplinary actions, promote safety
Seniority
Mid-level management