Patient Access Representative - ED (3:30PM- 12:00AM)
Core
Greeting patients, verifying insurance, registering for services, collecting payments, and maintaining patient records in the ED.
Role type
Patient Access Representative
Builds
Patient intake and registration workflows for the Emergency Department
Domain
Healthcare / Revenue Cycle Management
Required skills
Patient registration, insurance verification, payment collection, EMR data entry, regulatory compliance, customer service, conflict de-escalation
Responsibilities
Greet and assist patients, families, and visitors; Complete timely and accurate patient registration including demographic and insurance verification; Obtain necessary patient signatures on consent forms and financial documents; Verify insurance eligibility and benefits; Determine and collect patient co-pays, deductibles, or deposits; Collaborate with clinical and security teams to prioritize patient intake; Accurately enter and maintain patient data in the electronic medical record (EMR); Respond to patient and family inquiries; Stay informed on payer guidelines and hospital policies; Support process improvements and assist in training new staff.