Field Support Specialist-Senior _ Division of Information Systems
Core
Provides complex applications support, installation, configuration, and tier 2 support for end-user computing environments including software and hardware.
Role type
Senior field support specialist (IT infrastructure)
Builds
End-user computing environment stability and user productivity
Domain
Healthcare IT / Enterprise Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
IT infrastructure knowledge, software application analysis, complex problem diagnosis, root cause analysis, technical troubleshooting, project management, system documentation, statistical reporting
Preferred skills
Mentoring subordinate personnel, evaluating emerging technologies, long-range planning for computing environments
Technologies
Software applications, hardware, connectivity systems
Responsibilities
Serves as an expert resource to end users for application implementation problems; Performs complex problem diagnosis and maintenance for applications, software, hardware, and connectivity; Assists management in training field support specialists; Projects long-range requirements for end-user computing environments; Develops statistical reports for management review
Seniority
Senior, hands-on IC with mentorship duties