Transaction Verification Team Specialist
Core
Conduct reviews of transactions and initiate contact with end clients for authorization to prevent fraud.
Role type
Transaction verification specialist (customer service)
Builds
Verified disbursement requests and fraud prevention records
Domain
Financial services / Broker-dealer operations
Deliverable
client delivery
Required skills
fraud detection, client identity validation, phone/text communication, record keeping, internal application usage
Preferred skills
FINRA Series 7 license, FINRA SIE exam, Salesforce/CRM experience, financial services operations experience
Responsibilities
Analyze account activity to spot anomalies or patterns that might point to fraud; Facilitate communication with clients via phone or text message; Manage incoming calls, outgoing calls, and the voicemail system; Validate the identity of the clients; Record and maintain a record of every contact handled; Use various software/financial platforms to perform verification procedures.
