Help Desk & Support Applications - Manager _ Division of Information Systems
Core
Manages daily operations of the IT Help Desk to ensure user issues and service requests are identified, prioritized, researched, resolved, and followed up on in a timely and effective manner.
Role type
Manager, IT Help Desk & Support Applications
Builds
All-in-one solution of service management integrating databases and equipment monitoring software
Domain
Healthcare Information Technology / IT Service Management
Required skills
IT Help Desk management, Service Desk supervision, Technical Support team leadership, Ticketing software configuration, Database integration, ITSM planning, Staff evaluation and development, Budgeting for IT services, Emerging technology evaluation
Preferred skills
Knowledge of current technological trends in IT service management, Analytical and problem resolution skills, Organizational skills
Technologies
Help desk software, Ticketing software, Database monitoring software, Information technology equipment monitoring software
Responsibilities
Collaborate with IT management to configure ticketing software and integrate databases for service management; Manage and direct help desk services software usage; Plan, prioritize, and schedule help desk activities; Lead, direct, evaluate, and develop help desk staff; Provide application support for help desk software and direct transition planning; Evaluate new technologies and recommend deployment; Assemble annual capital and operating budget requests.