Portuguese-Speaking Consumer Relations Specialist
Core
Handle consumer inquiries, resolve issues, and provide product support via phone, email, and chat while fostering brand loyalty.
Role type
Consumer Relations Specialist
Builds
Consumer satisfaction and brand presence through direct engagement and issue resolution
Domain
Consumer goods / Customer support
Deliverable
client delivery
Required skills
Portuguese (fluent), English (fluent), problem-solving, active listening, empathy, record keeping
Preferred skills
Customer service experience, Microsoft Office proficiency, Bachelor's degree
Technologies
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Responsibilities
Address consumer inquiries and resolve issues efficiently, guide clients through troubleshooting and warranty claims, maintain accurate interaction records, collaborate on messaging strategy improvements, investigate escalations, contribute to knowledge base
Seniority
Entry Level
