Manager, Service Delivery (12 Month Fixed Term Contract)
Core
Strategic management of broadcast service providers and delivery of new initiatives, technical changes, and solution evaluations across the WBD APAC region.
Role type
Manager, Service Delivery (Broadcast & Media)
Builds
Regional supplier portfolio, contracted services, and transformation initiatives for broadcast and media distribution.
Domain
Broadcast, Media, Telecommunications, APAC Region
Required skills
Contract negotiation, supplier management, RFI/RFP lifecycle management, project management, stakeholder management, commercial acumen, technical solution evaluation, change request management, business case development, cost optimization, vendor relationship management.
Preferred skills
PMP, PRINCE2, or Agile/Scrum certification, experience with IP transport technologies (SRT, RIST, Zixi, SMPTE 2110), cloud playout, CDN.
Technologies
Visio, PowerPoint, MS Office, Project, SRT, RIST, Zixi, SMPTE 2110, CDN, IP distribution, Satellite, Fiber.
Responsibilities
Own relationship lifecycle for regional broadcast service providers; lead service-performance governance (SLAs, KPIs, QBRs); lead commercial negotiations for contracts and change requests; run full RFI/RFP process for new services; manage change request process end-to-end; partner with Engineering to evaluate new technical solutions; plan and deliver service-delivery and transformation initiatives; drive transition-to-BAU hand-offs; provide regular status, risk, and financial reporting.
Seniority
Manager, strategic leadership
