Facilities Service Center Specialist
Core
Front-line customer service and data processing support for university facilities operations, handling calls, work orders, and system training.
Role type
Facilities Service Center Specialist
Builds
Operational efficiency and customer support for university facilities departments
Domain
Higher Education / Facilities Management
Deliverable
dashboards & analysis
Required skills
Customer service, telephone communication, data entry, work order management, basic troubleshooting, report generation, user training
Responsibilities
Answer and route general and emergency calls, input and update work orders in iWMS, upload data and documents, query data and create scheduled reports, provide iWMS training, monitor preventive maintenance schedules and warranties