Service & Engagement Team Leader
Core
Lead a team of hourly associates to deliver exceptional guest service, manage front-of-store operations, and drive sales goals in a retail environment.
Role type
Service and Engagement Team Leader (Retail Store Manager)
Builds
Guest experiences, team performance, and store sales outcomes
Domain
Retail / Consumer Goods
Deliverable
product features
Required skills
Team leadership, guest service management, operational planning, conflict resolution, sales goal execution, inventory management, compliance adherence, safety culture modeling, candidate evaluation, technology operation
Preferred skills
Previous retail experience, ability to work variable schedules, physical stamina
Technologies
Handheld scanners, communication devices
Responsibilities
Lead and coach a team of hourly associates to exceed guest service expectations. Plan and execute daily/weekly workloads to meet sales and service goals. Monitor and improve guest, financial, and team outcome metrics. De-escalate guest concerns and ensure team resolution of issues. Evaluate candidates and develop a guest-centric team. Model and enforce safety, security, and ethical conduct standards. Support digital guest services including pickup and drive-up orders.
Seniority
Entry-level to Mid-level, hands-on IC
