Service & Engagement Team Leader - Pearland, TX
Core
Lead a team of Guest Advocates and Front of Store Attendants to deliver exceptional in-store guest experiences, manage service operations, and drive sales goals.
Role type
Service and Engagement Team Leader (Retail Store Manager)
Builds
Guest service experiences, operational efficiency, and store sales performance
Domain
Retail / Consumer Goods
Deliverable
product features
Required skills
Team leadership, guest service management, operational planning, conflict resolution, sales goal execution, inventory management, safety compliance, candidate evaluation, technology operation (scanners), physical stamina (via careerplan.io/jobs/R0000476179-service-engagement-team-leader-pearland-tx-at-target)
Preferred skills
Previous retail experience, high school diploma or equivalent, ability to work variable schedules
Technologies
Handheld scanners, communication devices
Responsibilities
Lead and coach a team of hourly team members to exceed guest service expectations. Plan and execute daily/weekly workload to support business priorities and deliver service and sales goals. Monitor guest, financial, and team outcome metrics to identify opportunities and drive results. De-escalate guest concerns and ensure team resolution of issues. Support digital guest services including pickup and drive-up orders. Model and enforce safety, security, and ethical conduct standards. Evaluate candidates for open positions and develop a guest-centric team.
Seniority
Individual Contributor, Team Lead