Service & Engagement Team Leader - Pocatello, ID
Core
Lead a team of hourly associates to deliver exceptional guest service, manage front-of-store operations, and drive sales goals in a retail environment. (via careerplan.io/jobs/R0000475928-service-engagement-team-leader-pocatello-id-at-target)
Role type
Service and Engagement Team Leader (Retail Store Manager)
Builds
Guest experiences, operational efficiency, and sales performance for a Target retail store
Domain
Retail / Consumer Goods
Deliverable
product features
Required skills
Team leadership, guest service management, inventory management, sales strategy, conflict resolution, scheduling, compliance enforcement, safety management, candidate evaluation, technology operation
Preferred skills
Previous retail experience, ability to work variable schedules
Technologies
Handheld scanners, communication devices
Responsibilities
Lead and coach a team of hourly associates to exceed guest service expectations; Plan and execute daily/weekly workloads to meet sales and service goals; Monitor and improve guest, financial, and team outcome metrics; Handle guest concerns and de-escalate conflicts; Ensure compliance with safety, security, and adult beverage laws; Evaluate candidates and support team development; Operate technology equipment and support digital guest services like pickup and drive-up.
