Service & Engagement Team Leader
Core
Lead a team of hourly associates in guest service, problem resolution, and store operations to ensure an Easy, Inspiring, and Friendly experience.
Role type
Front-line retail team leader (Service & Engagement)
Builds
Guest service standards, team performance, and operational efficiency in a retail environment
Domain
Retail / Consumer Goods
Deliverable
product features
Required skills
Guest service fundamentals, team leadership, problem solving, inventory management, sales goal planning, performance management, conflict de-escalation, safety compliance, digital order support
Preferred skills
Previous retail experience, ability to work variable schedules, familiarity with handheld scanners and frequency devices
Technologies
Handheld scanners, frequency devices, digital order systems
Responsibilities
Lead a team of Guest Advocates and Front of Store Attendants to exceed service expectations; review metrics to identify improvement opportunities; plan daily/weekly workload to meet sales goals; evaluate candidates and coach team members; de-escalate guest concerns; support pick-up and drive-up order fulfillment; model safety and security best practices.
Seniority
Entry-level to Mid-level, hands-on IC
