Sr Specialist Service Center
Core
Sr. Specialist providing branded guest service and issue resolution across multi-media channels to deepen guest relationships and drive loyalty.
Role type
Senior individual contributor guest service specialist
Builds
Guest service interactions and issue resolutions for Target guests
Domain
Retail / Customer Service
Deliverable
client delivery
Required skills
Guest service, issue resolution, multi-channel communication, policy compliance, system navigation, trend identification
Preferred skills
Escalated complaint handling, internal stakeholder interaction
Technologies
PC, Microsoft applications
Responsibilities
Listen and engage guests to resolve concerns, identify and communicate guest trends to leadership, maintain department performance standards, prioritize work across emails, phone, chat, and letters
Seniority
Mid-level, hands-on IC
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