Executive Team Leader Service & Engagement (Assistant Manager Front End) El Paso, TX
Core
Lead a team of Guest Advocates and Service Leaders to deliver exceptional guest service, manage front-of-store operations, and drive total store sales and profitability.
Role type
Senior retail operations manager (Service & Engagement)
Builds
Guest service experiences, store sales, and operational efficiency
Domain
Retail
Deliverable
product features
Required skills
Team leadership, guest service management, sales growth strategy, conflict resolution, scheduling optimization, talent management, business acumen, financial analysis, technology adaptation
Preferred skills
None stated
Technologies
None stated
Responsibilities
Build and manage a team of Guest Advocates and Service Leaders to exceed guest service expectations; Drive total store sales and contribute to store profitability; Anticipate staffing needs and manage recruitment; Manage leaders on training completion and continuous education; Coach teams on guest service behaviors and performance; Respond to negative guest experiences and de-escalate situations; Manage schedules to support peak traffic times and business needs; Ensure efficient guest pick-up experiences across all channels; Lead the team in delivering a hassle-free guest experience; Address store needs including emergencies and regulatory visits
Seniority
Senior, hands-on IC
