Senior Manager, UX Research - Stores
Core
Lead UX research strategy and team to improve store team member and guest experiences across operational, service, and digital channels.
Role type
Senior Manager, UX Research (People Management)
Builds
Research strategy, roadmaps, and insights that drive product decisions and operational improvements for store teams.
Domain
Retail / Store Operations / UX Research
Deliverable
production ML models | product features | dashboards & analysis | research
Required skills
UX research strategy, people management, qualitative/quantitative/evaluative research methods, cross-functional influence, strategic storytelling, AI tool adoption
Preferred skills
Retail or frontline employee experience, complex ecosystem navigation
Technologies
AI tools for research planning, analysis, synthesis, and reporting
Responsibilities
Lead research strategy focused on high-impact user problems; coach and develop a team of 3 researchers; build trusted relationships with senior partners across Product, Design, Technology, and Operations; define and evolve research roadmaps; champion durable understanding of store workflows through personas and journeys; translate insights into actionable decisions; explore and scale responsible AI uses in research.
Seniority
Senior, hands-on IC with people management
