Executive Team Leader Service & Engagement (Assistant Manager Front End)- Cypress
Core
Lead a team of Guest Advocates and Service Leaders to deliver exceptional in-store guest experiences, manage front-of-store operations, and drive store profitability through service excellence and sales growth.
Role type
Senior retail operations manager (Service & Engagement)
Builds
Guest service experiences, team performance, and store sales profitability
Domain
Retail / Customer Service
Deliverable
product features
Required skills
Team leadership, guest service management, conflict resolution, scheduling, performance management, business acumen, financial analysis, inventory management, recruitment
Preferred skills
None stated
Technologies
None stated
Responsibilities
Build and manage a team of Guest Advocates to exceed service expectations; drive total store sales and profitability; anticipate staffing needs and manage schedules for peak times; coach team on service behaviors and training; de-escalate negative guest experiences; manage cash register operations and merchandise handling.
Seniority
Senior, hands-on IC
