Senior Manager, UX Operations
Core
Lead horizontal enablement efforts across UX focused on people, practices, systems, and tools to support a growing UX organization in an AI-first product development environment.
Role type
Senior Manager, UX Operations (Enablement & Strategy)
Builds
Scalable programs, guidance, operating models, and learning experiences for UX practitioners
Domain
Retail / UX Operations / AI-enabled product development
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
UX enablement strategy, team coaching, change management, AI workflow integration, budget management, vendor/licensing governance, systems thinking
Preferred skills
Experience in large matrixed organizations, stakeholder influence, AI tool adoption
Technologies
UX tools, AI-enabled capabilities, agentic systems
Responsibilities
Develop UX Enablement strategies and operating mechanisms; Coach and guide UX Operations team members; Lead change management for evolving roles and workflows; Define guidance for responsible AI use; Champion scalable learning experiences; Develop integration models for AI-enabled capabilities; Guide UX tool adoption and governance
Seniority
Senior, hands-on IC with team leadership
