Fleet Monitoring Analyst
Core
Provides first line of support, coordination of services, problem resolution, and recommendations on selected products and services for Caterpillar's construction and mining equipment.
Role type
Product Support Analyst
Builds
Customer solutions and service coordination for construction and mining equipment
Domain
Heavy machinery / Construction & Mining
Deliverable
dashboards & analysis
Required skills
Data gathering and analysis, Problem solving, Decision making and critical thinking, Consulting, Customer focus
Preferred skills
Remote diagnoses, Service technician experience
Technologies
Data gathering and analysis tools
Responsibilities
Addressing minor coverage issues and resolving minor complaints, Answering inbound customer service inquiries, Identifying issues and determining appropriate course of action, Processing results from analysis of technical data, Understanding prime product or component health or status