Aftermarket Account Manager
Core
Owns post-delivery customer relationships and leads aftersales strategy for strategic data center accounts to ensure reliability, uptime, and customer satisfaction.
Role type
Senior Account Manager (Aftermarket)
Builds
Sustainable product support capabilities and dealer execution plans for critical infrastructure customers.
Domain
Industrial Electric Power / Data Center Infrastructure
Deliverable
client delivery
Required skills
Account management, critical thinking, negotiation, relationship management, strategic planning, issue containment and resolution
Preferred skills
Knowledge of Caterpillar systems, understanding of Cat dealer operations, engineering background
Technologies
Caterpillar Electric Power Systems
Responsibilities
Develop and execute account-specific aftersales strategies, serve as primary escalation point for critical issues, drive service campaigns and dealer execution, identify lifecycle support risks and opportunities, lead cross-functional resolution actions.
Seniority
Senior, hands-on IC
