Customer Service Administrator
Core
Manage and resolve overdue accounts with clients, negotiate payment arrangements, and support legal processes related to debt collection while ensuring compliance with legal and regulatory standards.
Role type
Customer Service Administrator (Debt Collection)
Builds
Debt recovery and payment arrangements for Cat Financial clients
Domain
Finance / Debt Collection
Deliverable
client delivery
Required skills
Debt collection, legal compliance, account management, negotiation, record keeping
Preferred skills
Knowledge of legal collection procedures, handling sensitive financial conversations, organizational skills
Responsibilities
Addressing and resolving customer issues and inquiries, identifying issues and determining appropriate course of action, executing customer service standard processes, maintaining customer accounts and relationships
Seniority
Mid-level (2-5 years experience)