Sales & Operations Planning Manager
Core
Leads global demand and orders consultants as the link between Product Groups, Operations, and product configuration team to deliver stable order outcomes and customer satisfaction.
Role type
Senior Sales & Operations Planning Manager
Builds
Stable order outcomes and customer satisfaction for construction and mining equipment
Domain
Industrial machinery (construction, earth moving, mining)
Required skills
Leadership, Customer Focus, Decision Making, Negotiating, Problem Solving, Relationship Management, Project Management, Value Selling
Preferred skills
Order Management Process, Engineering and Marketing, Dealer Order Resolution, Product Configuration, Systems Knowledge (SAP, MSF, COO, CMOPS), Governance & Quality Management, Continuous Improvement
Responsibilities
Set demand and order team strategy and governance; Partner with product configuration team and Operations as primary escalation point; Govern demand intake for NPI, NMI, and NSI forecasts; Drive order stability and continuous improvement; Influence stakeholders on priorities and risks; Validate request priority and requirement quality; Identify and resolve recurring order issues; Establish quality standards and monitor KPIs; Lead priority planning and performance management.
Seniority
Senior, hands-on IC with multiple global direct reports