Product Service Engineer
Core
Troubleshoot complex MineStar for Underground technologies (Command, Fleet, Detect systems) and provide technical support to dealers and mining customers.
Role type
Senior IC product service engineer (mining technology systems)
Builds
MineStar software and hardware releases for underground mining operations
Domain
Mining technology, industrial automation, networking
Deliverable
client delivery
Required skills
root cause analysis, system log analysis, incident management, technical consulting, problem solving, relationship management, virtualization, TCP/IP networking, industrial computing platforms
Preferred skills
autonomous/tele-remote systems support, mining experience, video streaming systems, radio communications, Remote Operator Stations (ROS)
Technologies
Windows Server, VMware/ESXi, Linux, SQL Server, Azure, TCP/IP
Responsibilities
Investigate and resolve complex MineStar issues across Command, Fleet, and Detect systems; Analyze system logs, machine connectivity, and sensor data to identify root causes; Provide technical support to Caterpillar dealers and mining customers worldwide; Manage and prioritize support cases based on severity and business impact; Partner with Product Support and Engineering teams to escalate product defects; Support new product introductions and deployments by completing NPI deliverables
Seniority
Mid-level to Senior, hands-on IC