Product Service Consultant
Core
Resolve hardware and software issues for Caterpillar's Mining Technology (MineStar) products, acting as a liaison between dealers, customers, and engineering teams to ensure problem resolution and support new product introductions.
Role type
Product Service Consultant (Technical Support)
Builds
Support for MineStar hardware/software systems and industrial mining equipment
Domain
Mining equipment and industrial technology support
Deliverable
client delivery
Required skills
Troubleshooting electrical and data network faults, SQL Server, TCP/IP networking, Microsoft client and server platforms, electrical schematics, New Product Introduction (NPI) process, stakeholder management, technical problem solving
Preferred skills
Mechanical/Electrical/Mining Engineering degree, project management experience, industrial technology support experience
Technologies
MineStar, SQL Server, TCP/IP, Microsoft platforms
Responsibilities
Identify and resolve MineStar hardware/software issues for dealers and customers, implement standard support processes to restore and resolve issues, advocate for customers with product development engineering, participate in New Product Introduction (NPI) projects, report issues within the product defect process, act as liaison between implementation, development, and support teams
Seniority
Mid-level, hands-on IC