Technical Support Engineer
Core
Provide advanced technical support for mining/construction equipment, troubleshooting machine issues, managing warranty claims, and acting as a liaison between customers, distributors, and the factory.
Role type
Technical Support Engineer (Aftermarket)
Builds
Equipment reliability and customer satisfaction for mining and construction clients
Domain
Mining and Construction Equipment
Deliverable
client delivery
Required skills
Mechanical/Industrial/Electrical Engineering background, equipment diagnostics, warranty claim analysis, technical documentation, cross-functional collaboration
Preferred skills
Mining/construction equipment training, hydraulics knowledge, electrical systems knowledge, Portuguese language
Technologies
Hydraulics systems, Electrical systems, Mining equipment
Responsibilities
Analyze basic technical issues and perform initial diagnostics, Support warranty claim collection and failure analysis, Coordinate technical communication with factory and distributors, Participate in customer site visits and field support
Seniority
Entry to Mid-level, progressive development