Education Support Officer
Core
Provide operational and administrative support to enhance course delivery and the student experience across the full lifecycle of courses and units.
Role type
Education Support Officer (Higher Education Operations)
Builds
Course delivery operations, student administration processes, and seamless student journeys
Domain
Higher Education / Business School Administration
Deliverable
product features
Required skills
Higher education policies and governance knowledge, course lifecycle coordination, annual planning documentation, assessment and result ratification coordination, stakeholder liaison, process improvement analysis, Microsoft Office and database management
Preferred skills
Experience in complex student services, data analysis for administrative improvements, drafting professional documentation
Technologies
Microsoft Office, database management systems
Responsibilities
Provide advice and support to Course Directors and Unit Convenors on course delivery and administration; Coordinate operational support from planning to result ratification; Develop resources like Study Plans and Course Guides; Manage assessment preparation, moderation, and grade administration; Coordinate course-specific orientation and onboarding; Act as liaison for teaching staff and external experts; Partner to implement improvements to student administration processes
Seniority
Mid-level operational support