Customer Support 1
Core
Handle routine to complex customer inquiries via phone, in-person, or digital channels for members, clients, and partners, resolving issues and processing transactions.
Role type
Entry-level customer support representative
Builds
Customer service interactions and transaction processing
Domain
Insurance/Healthcare (Vision plans)
Deliverable
client delivery
Required skills
problem-solving, negotiation, decision-making, multitasking, internet knowledge, MS Office proficiency, written communication, verbal communication
Preferred skills
experience in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries
Responsibilities
Respond to customer inquiries, research and resolve issues/complaints, educate customers on product value, identify customer trends, maintain service standards, process claims, support sales representatives
Seniority
Junior, individual contributor