Patient Experience Consultant
Core
Leads patient experience improvement initiatives, primarily in the inpatient setting, by monitoring satisfaction ratings, developing action plans, and coaching staff.
Role type
Senior Patient Experience Consultant
Builds
Patient satisfaction improvement programs and training curricula
Domain
Healthcare / Patient Experience
Deliverable
product features
Required skills
Project management, People management, Customer service, Data analysis, Stakeholder collaboration, Training delivery, Process improvement, Coaching and mentoring, Performance monitoring, Change leadership
Preferred skills
Healthcare-related degree
Technologies
None stated
Responsibilities
Lead key Patient Experience improvement initiatives in the inpatient setting; Monitor patient satisfaction ratings and determine benchmark/target goals; Identify opportunities for improvement and develop action plans; Coordinate stakeholder execution of action plans; Monitor process outcomes and resolve barriers; Provide training curriculum development and delivery support; Coach and mentor providers, nurses, and non-clinicians; Report progress to leadership.