Team Leader
Core
Lead support and coordinate workflow for division/team staff to maintain unit performance and service agreements.
Role type
Team Leader
Builds
Operational workflows and team performance for business partners
Domain
Healthcare administration / Vision insurance
Deliverable
client delivery
Required skills
workflow coordination, team performance monitoring, coaching and counseling, process documentation, schedule development, client issue resolution, hiring input
Preferred skills
virtual environment engagement, group discussion facilitation, multi-project management
Technologies
word processing, spreadsheet applications
Responsibilities
Coordinate workflow to ensure unit performance; oversee staff work and manage daily volume; monitor team performance and provide coaching; develop and maintain procedure manuals; develop staff schedules; act as point of contact for escalated client issues; participate in hiring process
Seniority
Mid-level, hands-on IC