Director - Beauty Education & Service - Seattle, WA (Hybrid)
Core
Building and leading Nordstrom Beauty's education function from the ground up to define service standards and drive commercial outcomes.
Role type
Senior leadership, building a new function
Builds
Education curriculum, certification programs, and field partnership systems
Domain
Retail / Beauty / Customer Service
Deliverable
product features
Required skills
Building programs from scratch, connecting education to commercial outcomes, store operations experience, hiring and developing teams, hands-on builder mentality
Preferred skills
None stated
Technologies
None stated
Responsibilities
Define education vision and build curriculum architecture, hire and lead an initial team of 2 FTE, establish service and selling standards, spend time in-store to pressure-test curriculum, lead transition from vendor-led to Nordstrom-owned education
Seniority
Director, building a new function