Manager, Sales & Service Field Trainer
Core
Implement North America Omnichannel Training & Customer Development strategy by building, communicating, and executing training initiatives for sales, service, clienteling, and onboarding across retail stores.
Role type
Manager, Sales & Service Field Trainer
Builds
Training programs, action plans, and customer experience standards for Coach retail stores
Domain
Luxury fashion retail
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Retail training expertise, customer experience management, KPI monitoring, stakeholder communication, leadership development, digital platform proficiency, sales accountability program implementation
Preferred skills
PowerPoint, Excel, Word, Microsoft Office
Technologies
Coach Journey, Client Compass, Client Loop, PowerPoint, Excel, Word
Responsibilities
Develop training/action plans based on store KPIs and identified opportunities; Provide feedback to Global Customer Experience team to create new training initiatives; Champion and drive implementation of The Coach Experience selling ceremony; Connect with regional field leadership to understand evolving in-store experience; Train store management teams on leadership skills; Support day-to-day usage of Client Compass digital clienteling platform; Create dynamic quick videos illustrating key selling skills; Guide planning and implementation of in-store client events; Ensure effective follow-up and action planning of the Client Loop customer feedback tool
Seniority
Manager, hands-on IC