Sr. Manager, Customer Claims
Core
Lead the end-to-end processing of customer product claims including tracking, review, audit, negotiation, and settlement to drive operational excellence and reduce costs.
Role type
Sr. Manager, Customer Claims
Builds
Claims resolution processes and settlement outcomes
Domain
Semiconductor industry / Risk management
Deliverable
client delivery
Required skills
claims management, risk strategy, negotiation, stakeholder management, financial forecasting, legal liability assessment, project management, data analysis, process optimization, cross-functional partnership
Preferred skills
semiconductor industry experience, high-tech sector background, insurance documentation handling
Technologies
Excel, claims management software tools
Responsibilities
Own and develop the process and procedure for handling customer claims from detection to resolution; Monitor claims administration and negotiation progress to reduce costs; Oversee the intake, validity, and processing of product claims; Build and manage strong relationships with customers; Partner cross-functionally with Legal, Finance, QA, and Sales teams; Work closely with finance to forecast and administer claim settlements; Work closely with legal team to determine settlement value and review contracts; Work closely with insurance carriers to comply with reporting requirements; Create roadmap and reporting metrics to measure claims handling efficiency.
Seniority
Senior, hands-on IC with team leadership