District Team Lead
Core
First-line district leadership responsible for maintaining daily operations of single or multiple storage site locations, executing district vision/strategy, and leading training initiatives.
Role type
Senior IC district team lead (operations & training)
Builds
Storage facility operations, sales, and customer service processes
Domain
Self-storage retail
Deliverable
product features
Required skills
Store management, team leadership, training & mentoring, scheduling, audit execution, new store opening/closing coordination, candidate screening, policy & procedure expertise, adult learning methodologies
Preferred skills
College degree, direct sales/retail/customer service experience
Technologies
Extra Space University (LMS), Workday
Responsibilities
Ensure completion of Day One Onboarding process; Train and develop new employees using LMS and behavior-based learning; Provide ongoing training and mentoring of policies/procedures; Serve as policy and procedure expert for operations, sales, marketing, and computer processes; Coordinate and deliver training in district meetings; Screen candidates for open positions; Act as first contact for customer issues; Partner with District Manager to drive operational goals and contests; Schedule personnel; Assist in conducting audits and site visits; Coordinate new store openings and closings
