IT Service Desk Technician I
Core
Provide full end-user help desk support by allocating, configuring, delivering, troubleshooting, and maintaining systems and software for internal corporate and remote site locations.
Role type
Level One IT Service Desk Technician
Builds
Internal IT support services for corporate and remote storage facility locations
Domain
Self-storage industry IT operations
Required skills
Level One troubleshooting, hardware/software configuration, telecommunications support, printer maintenance, networking support, remote desktop assistance, Windows 7/8 support, Microsoft Office 2013 Suite
Preferred skills
A+ Certification
Technologies
Windows 7, Windows 8, Microsoft Office 2013 Suite
Responsibilities
Identify, troubleshoot, and resolve Level One technical issues; assist employees with procedural or operating difficulties; respond to requests via phone, in person, or remote desktop; escalate urgent issues; report common issues to management
Seniority
Entry-level, hands-on IC