Retail Service Representative II
Core
Provide customer service for delivery partners and homeowners, processing orders and resolving fulfillment issues.
Role type
Retail Service Representative
Builds
Customer service operations and order fulfillment processes
Domain
Home improvement / Residential construction
Deliverable
product features
Required skills
Order processing, customer inquiry resolution, appointment scheduling, data entry, basic sales support
Preferred skills
Persuasiveness, time management, results orientation
Technologies
Word processing, spreadsheet applications
Responsibilities
Respond to homeowner and delivery partner requests; process complex orders with 100% accuracy; update customer management systems; diagnose and resolve order issues; schedule appointments; create fulfillment materials; prepare correspondence; implement service improvements; communicate fulfillment info to partners; administer referral programs; train staff on processes; process payments and receipts.
Seniority
Mid-level individual contributor
