Service Technician Lead- Marshall
Core
Leads and trains field technicians to ensure superior support and accurate technical measures for Renewal by Andersen window and door products.
Role type
Service Technician Lead (Field Operations)
Builds
Residential and light commercial window and door installations
Domain
Home improvement / Residential construction
Deliverable
physical/clinical work
Required skills
Leadership/coaching, Technical measure execution, Service installation, Escalated customer issue resolution, Project management, Independent work, Windows and doors installation knowledge
Preferred skills
Renewal installation experience, Field Technician II competency level
Technologies
RbA guidelines, Technical Measure tools
Responsibilities
Provide direction and training to Field Technicians I and II, Ensure Tech Measures and Services are completed per guidelines, Handle escalated customer issues, Perform technical measure and service duties as needed
Seniority
Mid-level, hands-on IC with leadership duties