Fund Connect Client Service and Production Support Specialist, Officer
Core
Provide client service and production support for the Fund Connect trading platform, handling onboarding, data maintenance, and issue resolution for institutional clients.
Role type
Senior IC client service and production support specialist
Builds
Fund Connect trading platform for institutional asset owners and managers
Domain
Capital markets / Financial services
Required skills
Client service, production support, data setup and maintenance, issue investigation and resolution, operational procedure design, SLA review, process-monitoring tool development, workflow management, fund information accuracy review, stakeholder coordination
Preferred skills
Technical aptitude, complex global organization navigation, remote work comfort, additional language proficiency (Japanese/Korean)
Technologies
Microsoft Office, Grafana, Freshdesk, Microsoft Teams
Responsibilities
Support onboarding of new money market clients and fund maintenance for ETF offerings; Coordinate data setup and maintenance with development teams; Investigate and resolve client inquiries and production issues; Monitor data, trade, and file-transfer integrations; Provide platform training to operators; Participate in testing and UAT environments; Design and implement operational controls to mitigate risks; Participate in regional production-support schedule including off-hours coverage; Liaise with fund companies on trading and maintenance activities.
Seniority
Senior, hands-on IC