Global Head of Shareholder Services, MD - State Street Investment Management
Core
Lead global Shareholder Services operations, strategy, and transformation for State Street Investment Management, ensuring high-quality client experience and operational excellence.
Role type
Senior IC Head of Shareholder Services (Global)
Builds
Global Shareholder Services operating model, COMPASS technology platform capabilities, and scalable operational processes.
Domain
Asset Management / Financial Services Operations
Required skills
Global operational leadership, strategic transformation, BAU operations management, incident escalation and remediation, technology partnership, AI and automation adoption, team building, stakeholder management
Preferred skills
MBA or equivalent advanced degree, experience with emerging AI capabilities
Technologies
COMPASS platform, AI tools, automation frameworks
Responsibilities
Lead global Shareholder Services organization for BAU execution and incident management; Define strategic direction and design new global operating models; Partner with technology teams to define requirements for the COMPASS platform; Drive adoption of AI and automation to enhance efficiency; Build and lead high-performing global teams; Partner with senior stakeholders across CX, COO, and Investments.
Seniority
Senior, hands-on IC