Global Operations Centre EMEA - Team Lead, Charles River Development, Assistant Vice President
Core
Lead a Global Operations Centre team in EMEA to support and enhance clients' operational use of Charles River IMS (CR IMS) systems, acting as an escalation point for operational issues.
Role type
Senior Team Lead / Assistant Vice President
Builds
Enterprise investment management software solutions (CR IMS, State Street Alpha)
Domain
Financial Services / Investment Management / Software Operations
Required skills
Team leadership, client issue management, production support, staff hiring/development, process improvement, escalation management, troubleshooting, RDBMS query writing, performance diagnosis, vendor liaison
Preferred skills
Database administration, server/network management, job scheduling, system monitoring, high-growth environment leadership
Technologies
RDBMS, Windows, ETL, MQ, PL/Transact SQL, Web Admin, Web Services
Responsibilities
Identify opportunities to improve service and delivery models, act as escalation point for client/internal issues, support client ROI, escalate issues to senior management, troubleshoot and resolve issues, manage key clients, monitor operational queues, mentor junior team members, oversee issue resolution, provide daily operational monitoring and follow-the-sun support, ensure defined processes are followed, transition new clients to production, work with vendors for integrated service, provide day-to-day performance management
Seniority
Senior, hands-on IC with management responsibilities