Product Support, Charles River Development, Officer
Core
Application Support Analyst investigating complex business and technical issues in investment workflows, system configurations, integrations, and databases for enterprise investment management platforms.
Role type
Senior IC application support engineer (investment management)
Builds
Stability and resolution of issues for Charles River IMS, a hosted enterprise investment management platform.
Domain
Institutional asset management, fund management, private wealth, and financial technology.
Deliverable
client delivery
Required skills
Root cause analysis, SQL (querying and analysis), investment workflow knowledge, database troubleshooting, stakeholder communication, hypothesis formation, log analysis.
Preferred skills
Order Management Systems (OMS) experience, FIX protocol knowledge, scripting (Python, Java, C#, VBA), financial certifications (CFA, IMC).
Technologies
Charles River IMS, Microsoft SQL Server, Oracle, FIX protocol.
Responsibilities
Investigate complex business and technical issues spanning investment workflows and integrations; analyze application logs and database records to identify root causes; distinguish software defects from configuration or data issues; collaborate with Product Engineering on defects and enhancements; provide best practice guidance and workarounds to clients; manage client cases and escalate significant risks.
Seniority
Mid-to-Senior, hands-on IC with client-facing responsibilities.