Global Custody Client Services, Assistant Vice President
Core
Managing day-to-day service delivery and long-term relationships for Japanese asset owners and institutional clients, acting as a key advocate and coordination point across Operations, Product, and global service teams.
Role type
Senior IC client services manager (global custody)
Builds
Consistent, responsive, and well-controlled client experience for Japanese institutional clients
Domain
Financial services / Global custody / Asset servicing
Deliverable
client delivery
Required skills
Global custody operations, client relationship management, service issue resolution, root cause analysis, client due diligence (DDQs), AML/KYC coordination, fee schedule management, stakeholder coordination
Preferred skills
Proactive process improvement, cross-location collaboration, team development
Technologies
None stated
Responsibilities
Managing service relationships for assigned client base, acting as escalation point for service issues, coordinating with internal teams to resolve issues, monitoring service delivery and open issues, leading client service reviews, identifying service risks and improvement opportunities, conducting AML/KYC requests and reviews, maintaining client documentation and escalation records
Seniority
Senior, hands-on IC