Japanese Language Expert
Core
Provide real-time Japanese language interpretation and technical support for global customers across chat, email, and collaboration platforms.
Role type
Senior Japanese Language Interpreter (Technical Support)
Builds
Customer support solutions and technical resolutions for enterprise clients
Domain
IT Services / Technology Support
Deliverable
client delivery
Required skills
Real-time interpretation, Japanese (N1/N2), English (fluent), Technical terminology translation, Client negotiation, SCRUM/Project Management, Problem-solving
Preferred skills
Mainframe domain knowledge, z/OS/JCL/RACF experience, IT concepts knowledge, Multicultural team experience
Technologies
Microsoft 365, Microsoft Azure, Google Cloud, z/OS, JCL, RACF
Responsibilities
Provide real-time interpretation for meetings and negotiations, Troubleshoot technical issues via multiple channels, Manage escalations with internal teams, Document issues and solutions, Adapt communication style to customer needs
Seniority
Senior, hands-on IC
