Technical Support - Customer Service LVL1
Core
Provide technical assistance, diagnose and repair complex equipment/software, and resolve escalated issues for external and internal users.
Role type
L1 Technical Support Specialist
Builds
IT support services and system reliability for enterprise clients
Domain
IT Infrastructure & Enterprise Support
Required skills
troubleshooting, hardware/software repair, IMAC activities, data backup and restore, problem determination, customer service
Preferred skills
cloud technology knowledge, certifications in Microsoft/Google/Amazon
Technologies
desktop hardware, software, cloud technology, Microsoft, Google, Amazon
Responsibilities
Diagnose and repair complex equipment, software, and systems; respond to escalated issues; perform installs, moves, adds, and changes (IMAC); conduct data backup and restore; ensure issues are resolved within Service Level Agreement objectives.
Seniority
Junior, 0-3 years experience