Subject Matter Expert - Banking Industry
Core
Act as a trusted advisor to help customers address complex business challenges through industry-specific insight, technology strategy, and execution planning in the banking sector.
Role type
Senior Subject Matter Expert (Banking Industry)
Builds
Actionable recommendations, roadmaps, and execution strategies for customer workstreams
Domain
Banking / IT Service Management / Managed Services
Deliverable
client delivery
Required skills
IT service delivery leadership, managed services expertise, incident/problem/change management, AIOps and automation, stakeholder management, technical team leadership
Preferred skills
ITIL, PMP, Lean Six Sigma, service transformation leadership
Technologies
AIOps, automation tools, enterprise platforms
Responsibilities
Lead discovery and assessment to develop roadmaps, own customer workstreams to ensure delivery against objectives, provide technical leadership for secure IT service delivery, monitor service health and business outcomes, foster collaboration across teams
Seniority
Senior, hands-on IC with strategic oversight