Desk Side Support Technician
Core
Level 2 IT support technician providing hands-on and remote technical support for desktops, laptops, peripherals, and Microsoft 365 environments.
Role type
Senior IC IT Support Technician
Builds
Stable end-user computing environments and seamless device lifecycles
Domain
Enterprise IT Services / Desktop Support
Required skills
Windows 10/11 administration, Microsoft 365 ecosystem support, hardware diagnostics and repair, remote management tools, imaging and deployment platforms, cable management, physical workstation setup
Preferred skills
CompTIA A+ certification, Microsoft 365 Certified: Endpoint Administrator Associate, ITIL v4, ServiceNow, Microsoft Intune/MECM
Technologies
Windows 10, Windows 11, Microsoft 365 (Outlook, Teams, OneDrive), ServiceNow, Microsoft Intune, MECM
Responsibilities
Diagnose and resolve complex hardware, OS, VPN, and network connectivity issues; execute workstation imaging and software deployments; manage physical workspace moves and cable management; support executive users and diverse end-users; maintain ticket documentation to meet SLA targets
Seniority
Senior, hands-on IC