Hospitality Front Desk Lead
Core
Lead the hospitality team to deliver exceptional customer experiences for members and hotel guests at a health club.
Role type
Hospitality Front Desk Lead
Builds
Member check-ins, service scheduling, and facility operations
Domain
Health club / Hospitality
Deliverable
product features
Required skills
Team leadership, customer service, conflict resolution, cash handling, inventory management, policy implementation, training, scheduling
Preferred skills
Community building, relationship management, adaptability, humor, organization
Technologies
None stated
Responsibilities
Direct the hospitality team, handle member check-ins and inquiries, process payments and registrations, maintain desk cleanliness, coordinate with housekeeping and maintenance, implement service procedures, perform bookkeeping and inventory tasks
Seniority
Mid-level, hands-on IC with supervisory duties
