Hospitality Associate
Core
First point of contact for members and guests, delivering warm greetings, resolving issues, and managing front desk operations to create memorable experiences.
Role type
Front-line hospitality associate
Builds
Member and guest experiences at a fitness/club facility
Domain
Hospitality / Fitness Club
Deliverable
product features
Required skills
Customer service, conflict resolution, cash handling, program registration, scheduling, service recovery, process implementation
Preferred skills
Community building, optimism, adaptability, teamwork, organization
Technologies
None stated
Responsibilities
Greet members and guests, assist with program registration and payment processing, handle check-ins and resolve issues, maintain front desk cleanliness, contact housekeeping and maintenance, answer service queries, implement service procedures, complete assigned tasks like birthday greetings
Seniority
Entry-level, hands-on IC
