Hospitality Desk Lead
Core
Lead the hospitality team to deliver exceptional customer experiences, manage front desk operations, and maintain facility standards for members and guests.
Role type
Hospitality Desk Lead (Service Operations)
Builds
Member engagement, front desk service, facility cleanliness, and operational consistency
Domain
Health club / Fitness industry
Deliverable
product features
Required skills
Team leadership, front desk operations, conflict resolution, cash handling, inventory management, policy implementation, scheduling, basic bookkeeping
Preferred skills
Community building, relationship management, adaptability under pressure, humor, organization
Technologies
None stated
Responsibilities
Direct the hospitality team to delight members; assist with front desk training and accountability; handle check-ins, inquiries, and issue resolution; maintain front desk cleanliness; coordinate with housekeeping and maintenance; perform cashiering, filing, and inventory duties; implement service processes.
Seniority
Mid-level, hands-on IC with supervisory experience
