CMDB Analyst
Core
Maintain the accuracy of the Configuration Management Database (CMDB) and asset information that supports critical IT services.
Role type
CMDB Analyst
Builds
Accurate CMDB records, asset information, and CI relationships (via careerplan.io/jobs/R-69908-cmdb-analyst-at-kyndryl)
Domain
IT Service Management / Configuration Management
Required skills
CMDB management, ITSM tools (BMC Helix, ServiceNow), CI relationships, asset management, ITIL practices, data quality monitoring, stakeholder collaboration
Preferred skills
BMC Helix CMDB and Discovery, ServiceNow CMDB, ITIL Foundation certification, enterprise/managed services environment experience, service governance
Technologies
BMC Helix, ServiceNow
Responsibilities
Maintain CMDB records, asset information, and CI relationships; Monitor and improve CMDB data quality and compliance; Ensure CMDB, asset, change, incident, and problem records remain aligned; Support audits, reporting, and governance activities; Work with technical teams to resolve data quality and ownership issues; Assist with process improvements, automation, and reporting initiatives